Power it safely
Connect the USB projector to a suitable USB power source, following the instructions supplied with your unit. A separate wall power adapter is not promised in the kit.
CUSTOMER & TECHNICAL SUPPORT
A little help.
A brighter evening.
Get help setting up your projector, finding your order, or understanding a charge. Everything you need for your DreamScene is right here.
Ocean & Space edition · Christmas edition
Your order
Where to find confirmation and shipment updates.
Order & tracking help → 02Your projector
Power, scene cards, and getting a clearer image.
Setup & troubleshooting → 03Your peace of mind
Charge questions, cancellation, and our 30-day guarantee.
Browse quick answers →ORDER & DELIVERY
Looking for your order?
Your order number appears in your confirmation email. Check the inbox you used at checkout, including spam or junk.
Need help finding it? Contact us →- Open your order confirmation.Use any order-status link included in that email to review your order.
- Check your shipment email.When tracking is available, your shipment update includes the carrier details. A new label can take time to update.
- Still need an update?Send your order number and checkout email through the support form below.
Delivery estimates depend on stock availability, processing, and the carrier. See our Shipping Policy for details.
GETTING STARTED
Make the most of your DreamScene.
A few simple checks for either edition.
Choose your scene
Select an included scene card and fit it as shown in your instructions. The Ocean & Space kit has 24 cards; the Christmas kit has 10 Christmas designs.
Adjust the view
Use a dim indoor room and aim the flexible neck at a nearby wall or ceiling. Adjust the angle and distance. Brightness and clarity vary with lighting and the surface.
The projector won’t turn on
Check that the USB connection is secure and try another suitable USB port or power source. If the unit is damaged, gets unusually hot, or still does not work, disconnect it and contact support. Do not open or repair it yourself.
The image looks faint or blurry
Dim the room, try a plain surface, and move the projector closer. Check the scene card is seated correctly and adjust the angle. A supplied illustration is not a guarantee of identical projection in every room.
How do I change the scene?
Follow the card-change instructions included with your projector. Use the cards supplied for your edition. If a card is missing or doesn’t fit, contact us rather than forcing it into the unit.
QUICK ANSWERS
Less wondering.
More clarity.
Need an answer specific to your order? Our support form keeps your order information together.
What is DREAMSCENEPRO.COM on my statement?
That descriptor relates to an order placed through DreamScene Pro. Check your confirmation email for the items and add-ons selected. If you don’t recognize the order, contact us with the date and amount of the charge. Never send a full card number or security code.
What was included in my order?
Your confirmation lists the bundle and any optional protection you selected. The Ocean & Space and Christmas editions are different kits. Check the order details rather than assuming the cards are interchangeable between editions.
What is your refund policy?
Eligible projector purchases have a 30-day money-back guarantee measured from delivery. Contact us before sending a return so we can provide instructions. Conditions and shipping-charge treatment are explained in our Refund Policy.
Can I cancel or correct my delivery address?
Contact us as soon as possible. We will try to help before processing or shipping, but a change or cancellation is not guaranteed once fulfillment has begun. If it has shipped, the return policy may apply.
My package is late, damaged, or incomplete
Send your order number, checkout email, and a description of the issue. For damage, mention that you have photos available; don’t include payment-card details. We can review the next steps under the shipping and refund policies.
WE’RE HERE TO HELP
Let’s sort it out.
Use this form for setup help, delivery updates, charges, or return requests. Include the email used at checkout so your order can be identified.
For your security, never send full payment-card details, passwords, or security codes.
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